WD97: E-mail Client Is Unable to Use WordMail as Editor (172820)

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WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose

SYMPTOMS

After you install Microsoft Office 97 for Windows over Microsoft Office for Windows 95, you may not be able to use Microsoft Word as your e-mail editor in either Microsoft Exchange Client version 4.0, or Microsoft Outlook 97.

CAUSE

This behavior may occur when you install Office 97 over Office 95. If you choose to install Office 97 in the same location as Office 95, Office 97 Setup removes all Office 95 components automatically.

RESOLUTION

To resolve this problem, start Word and then start your e-mail client (either Outlook or Exchange). In your e-mail client, select the option to use Word as the e-mail editor. The next time you run both programs, the e- mail client should automatically use WordMail to edit mail.

For more information about how to use Word as the e-mail editor, please see the following articles in the Microsoft Knowledge Base:

159476 WD97: How to Enable, Disable Microsoft Word as the E-Mail Editor

135295 How to Enable, Disable Word as Your E-mail Editor in Exchange

MORE INFORMATION

For more information about WordMail problems, please see the following articles in the Microsoft Knowledge Base:

152766 WD: Error Message: "WordMail Initialization Has Failed"

172044 WD97: Wordmail Options Not on Exchange Compose Menu

166050 WD97: Outlook/WordMail Tries to Use Word Viewer as Editor