OL97: Dialing 10-digit Local Calls (172532)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q172532

SUMMARY

Some telephone companies require 10-digit dialing for local calls. That is, the area code must precede the local 7-digit number even if the number is not a long distance call. This article describes two methods for accommodating this situation in Microsoft Outlook 97.

MORE INFORMATION

METHOD #1

Modify the telephone number in the Outlook Contact record:
  1. Open an Outlook contact.
  2. In the telephone number field, insert your area code, preceded by +1, in front of the contacts telephone number. For example, if your area code is 972 and the contact's local area code is 214, the telephone number in the contact record would look as follows:

    +1(972)214 123 4567

    NOTE: The parentheses are required.
  3. Dial the contact as usual.

METHOD #2

Enable 10-digit Dialing for local calls by creating a new 10-digit "Dial-from" location, as follows:
  1. Click the Contacts icon on the Outlook Bar.
  2. On the Tools menu, point to Dial, and then click New Call.
  3. In the New Call dialog box, click Dialing Properties.
  4. In the Dialing Properties dialog box, click New in the Where I Am area, and then give the location a name when you are prompted (such as, 10-digit local).
  5. Click OK.
  6. In the "How I dial from this location" area, enter the local area code in the "To access an outside line, first dial" field.

    NOTE: The field only displays two digits, but all three digits of the area code will be used.
  7. Leave the For Long Distance field empty, and click OK.
  8. Click Close.
To place a 10-digit Local Call using this new calling location:
  1. Click the Contacts icon on the Outlook Bar.
  2. On the Tools menu, point to Dial, and then click New Call.
  3. In the New Call dialog box, click Dialing Properties.
  4. Select the location you created in step 4 above from the list, and click OK.
  5. Enter the number you want to dial in the Number field.
  6. Click Start Call.
Modification Type:MajorLast Reviewed:10/26/2000
Keywords:KB172532
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