ARCserve v2.01 "Not enough server storage is available to process this command" (172281)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional
Microsoft Windows NT Workstation 3.51
Microsoft Windows NT Workstation 4.0
Microsoft Windows NT Server 3.51
Microsoft Windows NT Server 4.0

This article was previously published under Q172281

SYMPTOMS

When you install Cheyenne ARCserve v2.01 on a busy Windows NT Server may cause the following message to appear:

Not enough server storage is available to process this command.

CAUSE

Cheyenne ARCserve version 2.01 may place the following entries in the registry:

   HKEY_LocalMachine\SYSTEM\CurrentControlSet\Control\ 
      Session Manager\Memory Management\ 

      Value: NonPagedPoolQuota
      Data : 0x20

      Value: PagedPoolQuota
      Data : 0x20

      Value: PagedPoolSize
      Data : 300000

These entries force Windows NT to run with specific memory settings instead of running with the default dynamic settings. The default values for these entries are zero (0).

RESOLUTION

For a Windows NT Server or Workstation to dynamically allocate memory, these entries should be placed back to their original default values of zero (0). According to Cheyenne Technical Support, as long as the system is Windows NT 3.51 Service Pack 4 or later, ARCserve should run fine without these registry entries.

WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

To verify or change the entries to Registry Editor, perform the following steps:

Start Registry Editor (Regedt32.exe) and select the following subkey:

 HKEY_LocalMachine\SYSTEM\CurrentControlSet\Control\ 
      Session Manager\Memory Management\

Verify the following values are all set to O:

      Value: NonPagedPoolQuota

      Value: PagedPoolQuota

      Value: PagedPoolSize

MORE INFORMATION

Other side effects of these registry entries include:

Clients suddenly unable to connect to the Windows NT Server
Sessions being made to directories being immediately reset
All transports (not just Sockets over TCP/IP) can also be affected
Exchange Server Directory and Information Store failures.

For more information on these symptoms, please see the following articles in the Microsoft Knowledge Base:

153480 XADM: Exchange Stops Responding; Event 7200 1711 1025

131469 Windows NT Err Msg: The RPC Server is Unavailable

Cheyenne ARCserve is manufactured by Computer Associates International, Inc. (CA), a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Modification Type:	Major	Last Reviewed:	6/3/2003
Keywords:	kb3rdparty kberrmsg KB172281