IntelliMouse Wheel Does Not Work Properly (172150)

RESOLUTION

To resolve this behavior, use the following methods in the order in which they are presented.

Quit Unnecessary Programs that Are Running on Your Computer

1. Press CTRL+ALT+DELETE.
2. In the Close Program dialog box, click any program except Explorer, Systray, Mswheel, or Point32, and then click End Task.
   
   NOTE: Explorer and Systray are components of Microsoft Windows, and Mswheel and Point32 are components of the IntelliPoint software.
3. Repeat steps 1 and 2 to quit all programs except Explorer, Systray, Mswheel, and Point32.

If the IntelliMouse wheel now functions properly, one of the programs that you quit is incompatible with the IntelliMouse wheel.

If the issue continues to occur, proceed to the next method.

Clean Boot the Computer

Clean boot the computer to determine if the issue is caused by a command or a driver that starts automatically when you start the computer. To do this, use the appropriate method for your version of Microsoft Windows.

Microsoft Windows 98

1. Click Start, and then click Run.
2. In the Open box, type msconfig, and then click OK.
3. Click Selective Startup, and then click to clear the following check boxes:
   
   
   • Process Autoexec.bat file
   • Process Config.sys file
   • Process Winstart.bat file
   • Load startup group items
   
   NOTE: If any of these check boxes are unavailable, the related file is empty or does not exist.
4. Click the Win.ini tab.
5. Double-click the Windows folder.
6. Click to clear the load= and the run= check boxes.
7. Click OK.
8. When you are prompted to restart the computer, click Yes.

For more information about how to clean boot a Windows 98-based computer, please see the "Narrowing the Focus" section in the following article in the Microsoft Knowledge Base:

Microsoft Windows 95

For additional information about how to clean boot a Windows 95-based computer, click the article number below to view the article in the Microsoft Knowledge Base: After you clean boot the computer, start the IntelliMouse software:

1. Click Start, and then click Run.
2. If version 2.0 of the IntelliPoint software is installed on your computer, type mswheel in the Open box, and then click OK.
   
   If version 3.0 or later of the IntelliPoint software is installed on your computer, type point32 in the Open box, and then click OK.

If the IntelliMouse wheel now functions properly, one of the programs that starts automatically when you start the computer may be incompatible with the IntelliMouse wheel.

If the issue continues to occur, proceed to the next method.

Reinstall the IntelliPoint Software

Download and install the latest version of the IntelliPoint software from the Microsoft Web site:

1. Visit the following Microsoft Web site:

   http://www.microsoft.com/hardware/mouseandkeyboard/DownloadResult.aspx?prod=m_bom01&os=me&lang=en&driverVersion=

2. Follow the instructions on the screen to download and install the latest version of the IntelliPoint software.

If you are unable to connect to the Internet, unsinstall the IntelliPoint software, and then reinstall the IntelliPoint software from the IntelliPoint installation disk.

To do this:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Microsoft IntelliPoint, and then click Add/Remove.
4. Follow the instructions on the screen to remove the IntelliPoint software. If you are prompted to restart the computer, do so.
5. Insert the IntelliPoint installation disk or CD-ROM into the floppy disk drive or CD-ROM drive.
6. If IntelliPoint Setup does not start automatically:
   1. Click Start, and then click Run.
   2. In the Open box, type the following line, and then click OK

      drive:\setup.exe

      where drive is the drive letter of the floppy disk drive or CD-ROM drive that contains the installation disk or CD-ROM.
7. Follow the instructions on the screen to install the IntelliPoint software.