WD97: Wordmail Options Not On Exchange Compose Menu (172044)


The information in this article applies to:

  • Microsoft Word 97 for Windows
This article was previously published under Q172044
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.

SYMPTOMS

WordMail Options will not be available on the Compose menu of Microsoft Exchange Client 4.0 or 5.0 if you install Microsoft Word 97 or Microsoft Office 97 using the Run From Network Server option.

WORKAROUND

Use one of the following workarounds to solve the problem.

Method 1: Start Exchange from the Office Shortcut Bar

If you start Microsoft Exchange from the Office Shortcut Bar, WordMail Options will be available on the Compose menu in Microsoft Exchange.

If you start Microsoft Exchange from the desktop icon or by clicking the Start button on the Windows taskbar, pointing to Programs, and clicking Microsoft Exchange, WordMail Options will not be available on the Compose menu in Microsoft Exchange.

To add Microsoft Exchange to the Office Shortcut Bar, follow these steps:

  1. Right-click the Office Logo icon on the top left of the Office Shortcut Bar and click Customize on the shortcut menu.
  2. Click the Toolbars tab.
  3. Click to select Programs and then click OK.
You will now have a second toolbar on the Office Shortcut Bar with a Microsoft Exchange icon.

Method 2: Change the Stationery value from a UNC path to a drive letter

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

To change the stationery value from a UNC path to a drive letter, follow these steps:

  1. On the Windows Start menu, click Run.
  2. In the Open box, type "regedit" (without the quotation marks), and then click OK.
  3. Locate the following registry key:
          HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Client\Extensions
  4. In the right pane, with Stationery selected, on the Edit menu click Modify.
  5. In the Value Data box, type a drive letter to replace the UNC path. For example, if the path says 
          4.0;\\server\share\Office97\Server\Office\station.dll;1
    Change it to a drive letter, such as E:\. It would look like this:
          4.0;E:\Office97\Server\Office\station.dll;1
  6. Exit the Registry Editor and map the drive to this location by following these steps:

    1. Right-click the network neighborhood icon on your desktop, and click Map Network Drive.
    2. Click the drive letter you chose in step 8.
    3. Type the location indicated in step 8. In this example, type "\\server\share" (without the quotation marks) and click OK.
    NOTE: For this method to work, you must keep the same network drive letter mapped to the location indicated in step 8. One way to accomplish this automatically is to use a drive letter that would normally be unused (such as "W") and click to select the Reconnect At Logon option in step C.
When you exit and restart Microsoft Exchange, WordMail Options will be on the Compose menu.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Once you install Microsoft Word 97 or Microsoft Office 97, you will be able to use Microsoft Word as your e-mail editor. The ability to control the e- mail template you want to use and to turn WordMail on or off, is done by clicking the Compose menu in Microsoft Exchange, and clicking WordMail Options. If the menu option is unavailable, you will be unable to change these options.

NOTE: This problem does not occur if you use Microsoft Outlook 97 as your e-mail client. Microsoft Outlook 97 shipped with Microsoft Word 97 and Microsoft Office 97.

This problem does not occur if you run any other type of setup. It only occurs when performing a Run From Network Server installation.

REFERENCES

For more information about WordMail, please see the following articles in the Microsoft Knowledge Base:

152766 WD: Error Message: "WordMail Initialization Has Failed"

140863 WD: How to Add Automatic Signatures to WordMail Messages

159476 WD97: How to Enable, Disable Microsoft Word as the E-Mail Editor

162037 WD: Message Missing from Insert Menu Using WordMail and Exchange

133197 WD: Unable to Type in Message Area in WordMail

For more information about "WordMail," click the Office Assistant, type "WordMail," click Search, and then click one of the topics.

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

120802 Office: How to Add/Remove a Single Office Program or Component

Modification Type:MajorLast Reviewed:11/14/2000
Keywords:kbbug KB172044
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