WINS Server Slow Due to Large Number of Queries from Single Client (172009)

SYMPTOMS

You have network clients using Cheyenne's ArcServe client and your Windows Internet Name Service (WINS) server on your network may stop responding to all name queries. The network clients have both a primary and secondary WINS server specified in their TCP/IP properties.

CAUSE

Cheyenne ArcServe has a feature known as Auto Discovery mode, that allows the software to discover all clients on the network. Unfortunately, the Auto Discovery mode causes enormous amounts of queries against the primary and secondary WINS servers.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

To resolve this issue, you will need to edit the registry using the following steps:

Start Registry Editor (Regedt32.exe) and select the following subkey:

   HKEY_LOCAL_MACHINE\SOFTWARE\Cheyenne\ARCserve\CurrentVersion
   \ServerRecord

Click BCastType, from the Edit menu, click DWORD.
Type 0, and then click OK.
Close Registry Editor and restart the computer.

MORE INFORMATION

For information about how to contact Cheyenne, query in the Microsoft Knowledge Base for the following article:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

ARCServe is manufactured by Cheyenne, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.