MSB Rainforest: Hangs When Exiting the Driver's License Screen (172007)


The information in this article applies to:

  • Scholastic's Magic School Bus series: Explores the Rainforest for Windows 1.0
This article was previously published under Q172007

SYMPTOMS

Magic School Bus (MSB) Explores the Rainforest hangs at the Driver's License screen after you click the Snake to exit the bus. Your pointer remains an hourglass, the background music continues to play, and the CD-ROM drive is continually accessed.

When you press the CTRL+ALT+DELETE key combination on your keyboard to open the Close Program dialog box, MSB Rainforest is shown as not responding.

NOTE: On some computers, the program will eventually continue to the next screen if left for a few minutes.

CAUSE

This occurs if you are using real mode (MS-DOS) CD-ROM drivers.

RESOLUTION

To resolve this problem, update your real mode CD-ROM drivers to Windows 32-bit protected-mode CD-ROM drivers.

MORE INFORMATION

Windows protected-mode drivers should be available from the CD-ROM drive manufacturer. Some protected-mode CD-ROM drivers are available in Windows.

For additional information about loading protected mode CD-ROM drivers, see the following article in the Microsoft Knowledge Base:

151634 Protected-Mode CD-ROM Drive Support in Windows

Modification Type:MajorLast Reviewed:11/8/2001
Keywords:kbHardware KB172007
©2002 Microsoft Corporation. All rights reserved.