WD97: Word Stops Responding When You Try to Quit Word (171977)

CAUSE

When you quit Microsoft Word normally, Word performs several functions. During any of these steps, problems may occur that cause Microsoft Word to hang.

A known cause of this symptom is when the Msgsrv32.exe file does not respond to the system. When you press CTRL+ALT+DEL to show the Windows task list, it may show that Msgsrv32.exe has stopped responding.

Msgsrv32.exe is a Microsoft Windows dynamic-link library file that handles error message codes for Windows-based drivers. If Msgsrv32.exe encounters an error code that it is unable to handle, Msgsrv32.exe may stop responding.

RESOLUTION

For additional information about attempting to resolve this problem, click the article numbers below to view the articles in the Microsoft Knowledge Base:

188803 Err Msg: MSGSRV32.EXE Caused a General Protection Fault in...

182567 Fatal Exception in Msgsrv32.exe When You Quit Windows 95

306616 Msgsrv32.exe Stops Responding and Then the Computer Stops Responding

WORKAROUND

To work around this problem and quit Microsoft Word, follow these steps:

Press CTRL+ALT+DELETE.
Look for Msgsrv32.exe in the Windows task list.
Do one of the following:
- If Msgsrv32.exe is listed, select Msgsrv32.exe and then click End Task. If you receive the message "This application is not responding...", click Yes. Microsoft Word should finish quitting normally. To attempt to correct the problem, please see the articles listed in the "Resolution" section for more troubleshooting ideas.
  
  -or-
- If Msgsrv32.exe is not listed in the task list, please see the articles listed in the "More Information" section for more troubleshooting ideas to correct the problem.

MORE INFORMATION

This problem is known to be related to VXD driver files. VXD driver files are often used in creating printer and video drivers for Windows. To ensure that the problem does not involve the video driver, set your display to use the Standard VGA driver that is included with Windows. To ensure that the problem does not involve the printer driver, install a printer driver that does not exist in your system.

For information about how to contact your printer or video driver manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

For additional information about other troubleshooting steps you can take to resolve this problem, click the article numbers below to view the articles in the Microsoft Knowledge Base:

166703 WD97: Known Video Driver Conflicts in Word 97

168198 WD97: Troubleshooting Invalid Page Faults in Word 97

127139 Troubleshooting Video Problems in Windows

156126 Troubleshooting Windows 95 Using Safe Mode