Mac Bookshelf 98: Err Msg: Cannot Open Articles or Books File (171975)
The information in this article applies to:
- Microsoft Bookshelf 98 for Macintosh
This article was previously published under Q171975 SYMPTOMS
When you attempt to view an article in Bookshelf 98, you may notice a long
pause as the CD-ROM drive makes strange noises, and you may receive one of
the following error messages:
CAUSE
This behavior can occur if your CD-ROM drive has problems reading the
Bookshelf CD-ROM.
RESOLUTION
To resolve this issue, make sure your CD-ROM drive is able to access all of
the files on the Bookshelf CD-ROM. To do this, follow these steps:
- Examine the silver side of the Bookshelf CD. If you see any
noticeable scratches, the compact disc may be damaged.
If you think you have a damaged compact disc, you can exchange it.
If your local retailer will not exchange the damaged CD-ROM, contact
Microsoft Sales at 800-360-7561 to obtain a replacement CD-ROM. You
can also order it online at:
If the new CD-ROM also has the same problem, your CD-ROM drive may
not be able to access all of the files on the Bookshelf CD-ROM. - Clean the Bookshelf CD-ROM. To do this, use a CD-ROM cleaning kit, or
gently wipe the silver side of the CD-ROM with a soft, lint-free
cotton cloth. Do not use paper cloth which can scratch the plastic
and leave streaks. When you clean the CD-ROM, wipe from the center of
the disc outward; do not use a circular motion.
- Verify that other CD-ROM programs function properly on your
computer.
| Modification Type: | Major | Last Reviewed: | 7/25/2001 |
|---|
| Keywords: | kberrmsg kbHardware kbinfo kbmm KB171975 |
|---|
|