Err Msg: Call to Undefined Dynalink (171786)

RESOLUTION

To resolve this problem, replace the affected OLE files. To do this, use one of the methods in this section.

NOTE: The following methods do not correct every problem that causes the error messages to appear; however, they do correct common causes of the error messages.

Method 1: Reinstall the Program

The easiest way to replace the files listed in this article is to rename them, and then reinstall the program. To do this, use the following steps:

1. Quit all open programs and close any toolbars.
2. Rename the files that are listed above in the Cause section of this article.
3. Run the Setup program in maintenance mode for the program that you want to reinstall and click Reinstall when the dialog box appears. Note that this step requires that you have your installation disks or compact disc.

Method 2: Close All Applications

• Before running Internet Explorer Setup, close all applications. To see what application are in memory use CTRL+ESC to bring up the task list or ALT+TAB to toggle between the open applications.

Method 3: Install the Microsoft PowerPoint Viewer

NOTE: Use this method only if you have Microsoft Office 4.2 or 4.3.

A quick way to reinstall the OLE files is to install the PowerPoint Viewer program that comes with Microsoft Office 4.2 or 4.3. When you run Setup, the PowerPoint Viewer also copies the files that are listed in the "Cause" section. To install the PowerPoint Viewer, use the following steps:

1. Quit all open programs and close any toolbars.
2. Rename the files that are listed above in the Cause section of this article.
3. If you are using a version of Microsoft Office that is on disks, insert the PowerPoint Viewer disk (usually the last disk) into the appropriate floppy disk drive and double-click Vsetup.exe to run it. If you are using a version of Microsoft Office 4.2 that is on a compact disc, run the Vsetup.exe file in the Setup.adm\Disk25 folder. If you are using Microsoft Office Professional, version 4.3, run the Vsetup.exe file in the Setup.adm\Disk31 folder.

NOTE: The PowerPoint Viewer is not available if there is a network installation of Microsoft Office. To use this method with a copy of Microsoft Office that you installed from a network, you must have Access to the PowerPoint Viewer disk or a Microsoft Office compact disc.

Method 4: Obtain Updated OLE Files

For information about obtaining updated OLE files, please see the Following article in the Microsoft Knowledge Base:

Method 5: Decompress or Extract the OLE Files

This method involves manually decompressing or extracting the required OLE files from the original installation media. Use the extract utility (Extract.exe) or the decompression utility (Decomp.exe) that is included with the program to decompress the correct files to the Windows\System folder. For the versions of Office that come on disks, these utilities are normally located on disk 1. For the version of Office that comes on compact disc, the utilities are located in the Setup.Adm\Disk1 folder.

NOTE: The files for some versions of Office that come on compact disc are not compressed. A compressed file uses an underscore character as the last character in the file name extension. For example, a compressed version of the Compobj.dll file is Compobj.dl_. If the file does not contain an underscore character, it is not compressed. If the files are not compressed, you can copy them directly from the compact disc to the Windows\System folder.

The following tables list the locations of the OLE files based on which version of each program you use. Below the tables are instructions for extracting the files to the local hard disk.

Filename Date Size Disk (3.5-inch) Disk (5.25-inch)

Microsoft Excel 5.0: Microsoft Excel 5.0c: Microsoft Project 4.0: Microsoft Word 6.0: Microsoft Word 6.0a: Microsoft Word 6.0c: Microsoft PowerPoint 4.0: Microsoft PowerPoint 4.0a: Microsoft PowerPoint 4.0c: Microsoft Office 4.2: Microsoft Office 4.3: Microsoft Office 4.2c (Non-DMF Disks): Microsoft Office 4.2c (DMF Disks): Microsoft Office 4.3c (Non-DMF Disks): Microsoft Office 4.3c (DMF Disks): Microsoft Visual FoxPro 3.0

   Filename     Date    Size    Version
   Ole2conv.dll 6-21-95 57,328  2.1.0.1
   Ole2disp.dll 6-21-95 163,408 2.3.3019.1
   Ole2nls.dll  6-21-95 124,512 2.3.3019.1
   Compobj.dll  6-21-95 109,056 2.3.125.142
   Storage.dll  6-21-95 157,696 2.3.125.140
				

To use the Extract.exe decompression utility (for Microsoft Excel 5.0c, Microsoft Word 6.0c, Microsoft PowerPoint 4.0c, Microsoft Office 4.2c, and Microsoft Office 4.3c), use the following steps:

1. Quit all open programs and close any toolbars.
2. Rename the files that are listed above in the Cause section of this article.
3. Copy Extract.exe to the root directory of the local hard disk, or to a folder that is located on the PATH statement of your Autoexec.bat file.
4. At the MS-DOS command prompt, type the following

   extract /y <drive>:\<cabfile> /l <windows>\system <filename>

   where <drive> is the floppy disk drive that contains the Setup disk, <cabfile> is the .cab file that contains the OLE file you want to extract, <windows> is your Microsoft Windows directory (usually C:\Windows), and <filename> is the name of the file you want to extract.
   
   For example, to extract Compobj.dll from the Microsoft Excel 5.0c disk (3.5-inch), type the following:

   extract /y a:\excel7.cab /l c:\windows\system compobj.dll

   NOTE: Use the /y switch to overwrite the existing compressed file without being prompted.

To use the Decomp.exe decompression utility (for Microsoft Excel 5.0, Microsoft Project 4.0, Microsoft Office 4.2, and Microsoft Office 4.3), use the following steps:

1. Quit all open programs and close any toolbars.
2. Rename the files that are listed above in the Cause section of this article.
3. Copy Decomp.exe to the root directory of the local hard disk, or to a folder that is located on the PATH statement of your Autoexec.bat file.
4. Insert the Setup disk that contains the OLE files. At the MS-DOS command prompt, type the following

   decomp <drive>:\<compressedname> <windows>\system\<filename>

   where <drive> is the floppy disk drive that contains the Setup disk, <compressedname> is the name of the compressed file, <windows> is your Microsoft Windows directory (usually C:\Windows), and <filename> is the name of the file after you decompress it.
   
   For example, to extract Compobj.dll from the Microsoft Excel 5.0c 3.5- inch disk, type the following:

   decomp a:\compobj.dl_ c:\windows\system\compobj.dll