How to Eliminate a Process That Is Not Responding Without Restarting the Computer (171773)
The information in this article applies to:
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional
- Microsoft Windows 2000 Datacenter Server
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 3.5
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Server 4.0
This article was previously published under Q171773 SYMPTOMS
If a program or process is not responding (hangs) while waiting for user input,
and cannot accept input or be terminated, usually the only way to terminate
the process is to restart the computer.
WORKAROUND
If you cannot restart the computer to terminate the process that is not responding, use the
Kill.exe program from the Windows Resource Kit to terminate the process
for the program that is not responding. When you use Kill.exe, you do not have to restart the computer.
Use the process button of Task Manager in Windows to identify the
process ID (PID) of the program that is not responding. In Windows NT 3.51, use
Pviewer.exe or Tlist.exe to identify the process ID.
If the process was started with AT Scheduler, use AT to schedule the
kill command and terminate the process that is not responding.
For example:
AT 10:30:40 C:<resource kit root>\kill -f 175
: In many cases the process name will work if it is unique. This will
terminate the program with Process ID of 175.
| Modification Type: | Major | Last Reviewed: | 6/3/2003 |
|---|
| Keywords: | kbenv kberrmsg kbprb KB171773 |
|---|
|