OFF97: Error Installing Office 97 SBE on Non-DSP Windows 95/98 (171707)


The information in this article applies to:

  • Microsoft Office 97 Small Business Edition for Windows
  • Microsoft Excel 97 for Windows
  • Microsoft Word 97 for Windows
This article was previously published under Q171707

SYMPTOMS

When you run the Setup program for either of the following programs that is included with Microsoft Office 97 Small Business Edition, version 1.0

Microsoft Excel 97
Microsoft Word 97

you may receive the following error message:
Small Business Edition Setup This version of Office 97 Small Business Edition will load only on versions of the operating system which have been preinstalled by the PC manufacturer. Contact your PC manufacturer if this product will not load on your PC.
When you click OK, you receive one of the following error messages:
Microsoft Excel 97 Setup was not completed successfully.

-or-

Microsoft Word 97 Setup was not completed successfully.

CAUSE

This problem occurs if the following conditions are true:
  • You are installing the version of Microsoft Excel 97 or Microsoft Word 97 that is included with the Delivery Service Partner version of Microsoft Office 97 Small Business Edition for Windows.

    -and-
  • The Delivery Service Partner version of Microsoft Windows 95 or Microsoft Windows 98 has not been preinstalled on your computer by your System Builder.
NOTE: This problem does not occur when you run the Setup programs for the other programs included with Microsoft Office 97 Small Business Edition. This problem also does not occur when installing any of the programs included in Microsoft Office 97 Small Business Edition for Windows, version 2.0.

For more information about the Delivery Service Partner program, see the "More Information" section in this article.

WORKAROUND

To work around this problem, follow these steps:
  1. On the Start menu, click Run. In the Open box, type "notepad" (without the quotation marks) and click OK.
  2. In Notepad, click Save As on the File menu.
  3. In the Save As dialog box, go to the Options folder in the Windows folder (C:\Windows\Options, for example). Then, change the File Name to "opkwiz.tag" (WITH quotation marks). Click Save.
  4. On the File menu, click Exit.
You should now be able to run the Setup programs for both Microsoft Excel 97 and Microsoft Word 97 without receiving the error message shown above.

STATUS

This behavior is by design of the Setup programs included with the Delivery Service Partner version of Microsoft Office 97 Small Business Edition for Windows.

MORE INFORMATION

When you purchase a computer that comes with a preinstalled version of Microsoft Windows 95 or Microsoft Windows 98 (hereinafter referred to simply as "Windows"), one of three different versions of Windows may be installed: retail, OEM, or Delivery Service Partner.

  • The retail version of Windows is the same package that you can purchase from any software retailer. This version of Windows is designed to be used on any compatible computer.
  • The OEM (Original Equipment Manufacturer) version of Windows is distributed only with new computers. You cannot purchase an OEM version of Windows except with a new computer. Most large computer vendors distribute OEM versions of Windows with their computers.
  • The Delivery Service Partner version of Windows is similar to the OEM version of Windows in that it is distributed only with new computers and you cannot purchase a Delivery Service Partner version of Windows except with a new computer. Many smaller computer vendors include a Delivery Service Partner version of Windows on new computers.
There is also a Delivery Service Partner version of Microsoft Office 97 Small Business Edition. This version of Microsoft Office 97 Small Business Edition is distributed only with computers on which the Delivery Service Partner version of Windows is preinstalled.

If your Microsoft Office 97 Small Business Edition box or jewel case is marked with the following phrase

For distribution on a new PC or hardware only

then you have the Delivery Service Partner version.

When you run the Setup program for the versions of Microsoft Excel 97 and Microsoft Word 97 that are included with the Delivery Service Partner version of Microsoft Office 97 Small Business Edition, the Setup program determines whether the Delivery Service Partner version of Windows is preinstalled on the computer by the vendor. If not, the Setup program does not allow you to continue.

If you reformat your hard disk and install a new operating system, or if you reformat your hard disk and reinstall the version of Windows that was included with the computer, the operating system is no longer preinstalled by the vendor. As a result, the Setup program determines that the Delivery Service Partner version of Windows is not preinstalled on the computer, and you cannot continue.

You can use the workaround shown above to prevent this problem from occurring.
Modification Type:MajorLast Reviewed:11/13/2003
Keywords:kbprb kbsetup KB171707
©2003 Microsoft Corporation. All rights reserved.