Hang After First Reboot During Internet Explorer Install (171697)
The information in this article applies to:
- Microsoft Internet Explorer 1.0 for Windows 95
- Microsoft Internet Explorer 2.0 for Windows 95
- Microsoft Internet Explorer 3.0 for Windows 95
- Microsoft Internet Explorer 3.01 for Windows 95
- Microsoft Internet Explorer 3.02 for Windows 95
- Microsoft Internet Explorer 4.0 for Windows 95
- Microsoft Internet Explorer 4.01 for Windows 95
- Microsoft Internet Explorer 5.0 for Windows 95
- Microsoft Internet Explorer 5.01 for Windows 95
- Microsoft Internet Explorer 5.5 for Windows 95
- Microsoft Internet Explorer 3.x for Windows 95
- Microsoft Internet Explorer 4.x for Windows 95
This article was previously published under Q171697 SYMPTOMS
When you are installing Internet Explorer, your computer may stop
responding (hang) after the first reboot.
CAUSE
This problem occurs if CD-QuickShare is installed on the computer. When
the Internet Explorer installation program tries to finalize settings
after the first reboot, the CD-QuickShare drivers that load from the
Config.sys and Autoexec.bat files cause the computer to hang.
RESOLUTION
To finish installing Internet Explorer, follow these steps:
- Restart the computer. When you see the "Starting Windows 95" message,
press the F8 key, and then choose Step-By-Step Confirmation from the
Startup menu.
- Press Y at each prompt except for the "Process your startup device
drivers (Config.sys)" and "Process your startup command file
(Autoexec.bat)" prompts.
- Allow the Internet Explorer installation process to proceed normally.
After Internet Explorer is installed, it should function properly.
MORE INFORMATION
For additional information about this issue, contact Stac Electronics,
the manufacturer of CD-QuickShare.
CD-QuickShare is manufactured by a vendor independent of Microsoft; we
make no warranty, implied or otherwise, regarding this product's
performance or reliability.
| Modification Type: | Major | Last Reviewed: | 12/16/2003 |
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| Keywords: | kb3rdparty kbenv kbsetup KB171697 |
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