OL97: Error Message Caused by Internet Idioms Add-In (170920)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q170920

SYMPTOMS

When opening a mail item in Microsoft Outlook 97, you may get the following error message:
Process: OUTLOOK.EXE File: extprsht.cpp line 220
thread id - 129785.-187205
The message dialog box contains OK and Cancel buttons. clicking OK opens the message for processing. Clicking Cancel may cause a General Protection Fault.

CAUSE

You have installed an add-in called Internet Idioms, which is not compatible with Outlook.

RESOLUTION

Remove the Internet Idioms add-in as follows:
  1. On the Tools menu, click Options.
  2. On the General tab, click Add-In Manager.
  3. Click to clear the Internet Idioms check box, click Remove, and then click OK twice.
  4. On the File menu, click Exit and Log Off.
  5. Restart Outlook.

MORE INFORMATION

Internet Idioms is manufactured by Angry Graycat Designs, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

REFERENCES

For more information on Internet Idioms, please see the following article in the Microsoft Knowledge Base:

166264 OL97: Internet Idioms Error When Starting Outlook

Modification Type:MajorLast Reviewed:10/26/2000
Keywords:kb3rdparty kberrmsg KB170920
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