MDG: Private Folders in MMF named Orphan Folder #n (170577)


The information in this article applies to:

  • Microsoft Mail for Windows 3.5
This article was previously published under Q170577

SYMPTOMS

After using the chkmmf (SHIFT+ENTER) or moveuser utilities, a user's mmf file contains private folders named "orphan folder #n" where n is a number.

CAUSE

The MMF file is already corrupted prior to running the chkmmf or moveuser utilities. The Orphan folder symptom indicates that the portion of the MMF file that was corrupted was the index.

WORKAROUND

To work around this problem, perform one of the following:
  • Use the Windows Mail client to export the MMF file before using the moveuser or chkmmf utilities.
  • Instead of using chkmmf, rename the existing MMF file and import the old MMF file into a newly created mail message file. If a backup copy of the MMF is not available, there is no recovery from this corruption.
Modification Type:MajorLast Reviewed:11/7/1999
Keywords:kbprb KB170577
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