XADM: Access Denied Error When Starting Exchange Administrator (170472)
The information in this article applies to:
- Microsoft Exchange Server 4.0
- Microsoft Exchange Server 5.0
This article was previously published under Q170472
IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it if
a problem occurs. For information about how to do this, view the "Restoring
the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key"
Help topic in Regedt32.exe.
SYMPTOMS
When you start the Microsoft Exchange Administrator program you may receive
the following error message:
Window Title: Microsoft Exchange Administrator Access denied.
Microsoft Windows NT ID no: 0xc0020005
You also receive this error when you try to run Microsoft Exchange Server
Setup.
CAUSE
The error occurs when the Administrator program cannot access the
application event log because the data type is incorrect.
RESOLUTION
WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall your operating system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor
can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it.
To resolve this issue verify that the entries in the registry key exist and
the values are correct. If not, modify the registry key.
- Start Registry Editor (Regedt32.exe), and go to the following
registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog
\Application\File:REG_EXPAND_SZ: - Verify that the registry value exists. Create it if necessary.
- Verify that it is assigned the REG_EXPAND_SZ data type. Change the
data type if needed.
- Verify that the string assigned is the full path to the Appevent.evt
file. The default value is "%SystemRoot%\System32\Config\AppEvent.Evt"
(without the quotation marks). Edit the string if necessary.
- Quit Registry Editor.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbprb KB170472 |
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