WD97: Photo Editor Appears to Hang On Low-Memory Computer (170463)


The information in this article applies to:

  • Microsoft Photo Editor, version 3.0.2.3 97
This article was previously published under Q170463

SYMPTOMS

If you attempt to insert a JPEG picture object into Microsoft Word from Photo Editor, Photo Editor appears to stop responding when you click "Exit and Return to <document>" on the File menu.

After a long delay, Photo Editor inserts the picture into Microsoft Word and then quits.

CAUSE

This problem occurs when your computer has 16 megabytes (MB) of random access memory (RAM) or fewer.

WORKAROUND

To work around this problem, use either of the following methods:
  • Increase the amount of RAM on your computer.

    - or -
  • Use another paint or photo program, such as Microsoft Paint.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Photo Editor 97.

MORE INFORMATION

This problem mainly occurs on 486/33 computers with 16 MB or fewer of RAM, and a 2-MB video card.

For additional information about Microsoft Photo Editor, please see the following articles in the Microsoft Knowledge Base:

169938 WD97: General Information About Microsoft Photo Editor

165812 OFF97: Photo Editor Is Not Installed by the ValuPack

Modification Type:MajorLast Reviewed:10/20/1999
Keywords:kbprb kbusage KB170463
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