Dr. Watson Dialog Box Stops Responding (170057)
The information in this article applies to:
- Microsoft Windows NT Server 4.0 Terminal Server Edition
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 4.0
This article was previously published under Q170057 SYMPTOMS
When an application fails, the Dr. Watson dialog box is displayed and
waits, indicating that it is building a log file, but the OK and Cancel
buttons remain unavailable. Also, the log file, %systemroot%\Drwtsn32.log,
is never written to.
CAUSE
On RISC platforms, the exception record contains the address of the
instruction that actually caused the exception. For OS/2 historical
reasons, however, x86 exception records contain the address of the
instruction that immediately follows the instruction that caused the
exception. As a result, when Drwtsn32.exe attached to the failed process on
a RISC platform, it retrieved the wrong address and the debugger process
stopped responding.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
STATUSMicrosoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
| Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbfix KB170057 |
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