Remote Access Service Fails If Plug and Play Service Is Disabled (170029)
The information in this article applies to:
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 4.0
This article was previously published under Q170029 SYMPTOMS
When you try to detect a modem in the Remote Access Service (RAS) setup,
Windows NT queries the modem but returns the following error message:
Windows NT did not find any modems attached to your computer.
If you try to start the Remote Access Connection Manager service or Dial-up
Networking, the following error message appears:
Cannot load the Remote Access Connection Manager service.
Error 711: RasMan initialization failure. Check the event log.
In the event log you will see:
Event 7024 Service Control Manager
The Remote Access Connection Manager service terminated with
server-specific error 620.
If you try to open the Modem Control Panel, the application fails to open.
CAUSE
The Plug and Play service is stopped or disabled.
RESOLUTION- Go into Control Panel and click Services.
- Start the Plug and Play service, and change the Startup mode from Manual
or Disabled to Enabled.
| Modification Type: | Major | Last Reviewed: | 8/10/2001 |
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| Keywords: | kbnetwork KB170029 |
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