OL97: Contact's Journal Entries Lost When Importing or Exporting (169824)

RESOLUTION

Resolution #1 - Viewing the Journal Entries by Contact

As an alternative to viewing the contact's journal tab, you can view the journal entries by contact in a tabular format and see the same information available on the journal tab. To do this, follow these steps:

1. In Outlook's Journal folder, click "Define Views" on the View menu.
2. In the "Define Views for Journal" dialog box, click "New."
3. Enter a name for the new view, click "Table" in the "Type of view" window and then click OK.
4. In the "View Summary" dialog box, click "Fields" to adjust the fields you want to see, click "Group BY" to group the entries by Contact, and then click OK.
5. Click "Apply View" to view the journal entries by contact.

Resolution #2 - Adding Instead of Importing a PST File

While it is not possible to import, export, copy, or move contacts without the journal entries associated with those contacts being lost, it is possible to retain these journal entries by adding a Personal Folder file to a profile instead of importing it.

Adding a Personal Folder file does not enable you to combine the contacts from one Personal Folder file with another, and may not be a viable solution. Adding a Personal Folder file will result in multiple Contacts folders unless you remove any Personal Folder files you are not using. The steps below describe how to add and remove Personal Folders files.

Steps to Add a Personal Folder File

To add a Personal Folder file do the following:

1. On the Tools menu, click Services.
2. Click Add.
3. In the Available Information Services list, Click Personal Folders, and then click OK.
4. Select the .PST file from which you want to add.
5. Click Open, then click OK. The newly added Personal Folder file is now added to the list of folders. To view the list of folders, click Folder List on the View menu.

Steps to Remove Personal Folder Files

NOTE: To determine which .PST file a Personal Folder service is referencing, click Properties. The Path field will display the file name. After you have noted the file name, Click OK. If this is not the Personal Folder service you want to remove, select a different Personal Folder service and check its properties.

Use the following steps to remove any unwanted Personal Folder files:

1. On the Tools menu, click Services.
2. Select the Personal Folder service you want to remove.
3. Click Remove and click Yes.
4. Click OK to close the Services dialog.