WD97: Some Colors Missing from DIB Images w/ HP LaserJet Driver (169787)


The information in this article applies to:

  • Microsoft Word 97 for Windows
  • Microsoft Paintbrush for Windows
This article was previously published under Q169787

SYMPTOMS

When you print documents to some Hewlett-Packard (HP) Color LaserJet printers, some of the colors may be missing from device-independent bitmaps (DIBs).

WORKAROUND

To work around this problem, change the dithering option for the printer driver to Fine or Coarse instead of None.

NOTE: The method for changing the dithering setting will vary with the operating system and the version of the printer driver that you are using.

In Windows 95, change the dithering option using the following steps:

  1. On the Start menu, point to Settings, and then click Printers.
  2. Right-click the HP Color LaserJet printer icon, and then click Properties.
  3. Click the Graphics tab.
  4. Under Dithering, click Coarse or Fine. Click OK.
When you attempt to print the device-independent bitmap, the printer driver will re-evaluate the graphic and print the graphic correctly.

STATUS

Microsoft has confirmed this to be a problem when using the Microsoft products listed at the beginning of this article with the HP printer driver, version 3.78, and the Universal Printer Driver, version 4.0, when all of the following printer driver settings are used:

  • Dithering= None
  • Resolution= 300 dpi
  • Print True Type as graphics is turned on
Modification Type:MajorLast Reviewed:9/7/2001
Keywords:kbbug kbgraphic kbprint KB169787
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