WD97: Messages When Attempting to Fax from Word (169542)


The information in this article applies to:

  • Microsoft Word 97 for Windows
This article was previously published under Q169542

SYMPTOMS

When you attempt to fax from Microsoft Word, you may receive the error message

  • No transport provider was available for delivery to this recipient

    -or-
  • You may receive "Undeliverable" mail messages for each document you send.

CAUSE

This problem occurs for either of the following reasons:

  • Microsoft Fax or another fax service transport is not installed.

    -or-
  • You have not added the fax service to your user profile.

RESOLUTION

To work around this problem, install Microsoft Fax or a different fax service transport to your computer and configure your user profile to include the fax service.

MORE INFORMATION

For additional information, please see the following article in the Microsoft Knowledge Base:

152196 How to Install and Use Microsoft Fax

141347 Err Msg: No Transport Provider Was Available for Delivery

Windows 98 Users

187549 Microsoft Fax Does Not Appear in Add/Remove Programs

Modification Type:MinorLast Reviewed:11/17/2004
Keywords:kberrmsg kbinterop kbprb kbusage KB169542
©2004 Microsoft Corporation. All rights reserved.