XADM: Missing X.400 Organization Field After Installing X.400 Site Connection (169425)

SYMPTOMS

After you create an X.400 Site Connection in the Microsoft Exchange Server Administrator program, the X.400 Organization field may be missing. This can lead to message routing problems when multiple X.400 connectors are deployed.

CAUSE

This problem is caused by having an Address Type specified in the Exchange Site Addressing object that does not have an associated proxy address generator. This is most commonly seen when removing a third party gateway and not removing the associated address type. When you create the X.400 Site Connector, you click on Connected Sites on the X.400 properties page. From here, you specify the sitename of the other Site and click OK. Normally, the X.400 address will be created as follows:

C=US;A= ;P=Exchange Org;O=Exchange Sitename

However, if there is a bad address type specified under Site Addressing and Site Addressing, the following format will be used:

C=US;A= ;P=Exchange Org;

The Sitename will not be propogated to the Organization field.

RESOLUTION

The workaround is to go open the X.400 Connector properties page, click Connected Sites, click Routing Address, and add the Organization name. Then Re-run the un-install software that came with the gateway to properly remove all of the leftover components.