SNA Server Print Stuck in InSession Status (169370)


The information in this article applies to:

  • Microsoft SNA Server 3.0
  • Microsoft SNA Server 3.0 SP1
This article was previously published under Q169370

SYMPTOMS

When you print through the SNA Server Print Service, a print session may get stuck in InSession status and never print. This usually happens after many print jobs have printed to this logical SNA Server Printer.

The following trace excerpt from the Sprtintx.trc file shows where this problem occurs. The Windows NT api call, CreateFontIndirect(), returns a null pointer, thus giving the following error message:
winvprtj.c(762) FONTM ERROR CreateFontIndirect failed, rc=0x20000017
When this error occurs, the SNA Server Print service attempts to cycle through initializing the Windows NT print again, but continues to fail with the same error. The administrator must stop the SNA Server Print service and restart to temporarily correct this problem.

NOTE: If the print session is configured for a PDT file, the result is that the printer prints some errors at the top of the page.

CAUSE

There are two font handle leaks:
  • When fonts are created and then rejected as the wrong width, they are not subsequently deleted. The Sprtintx.trc shows the rejection as:
    winvprtj.c(807) FONTM WARNING selected font is too wide at 61
  • The fonts created and stored in an array to use in a document are not properly freed when the document is finished printing.

STATUS

Microsoft has confirmed this to be a problem in SNA Server 3.0 and 3.0 sp1. This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Modification Type:MajorLast Reviewed:6/29/2004
Keywords:kbbug kbfix kbnetwork KB169370
©2004 Microsoft Corporation. All rights reserved.