WD95: Large Envelopes Print in Portrait to HP 5si MX, 5n on NT 4 (169258)
The information in this article applies to:
- Microsoft Word for Windows 95
- Microsoft Word for Windows 95 7.0a
- the operating system: Microsoft Windows NT 4.0
This article was previously published under Q169258 SYMPTOMS
When you print a custom envelope to a Hewlett Packard (HP) 5si MX, or HP 5n
printer from Word 7.0 running on Windows NT 4.0, your text may be printed
in portrait rather than landscape orientation.
CAUSE
This problem occurs when you print a custom envelope with a height greater
than 4.25 inches.
WORKAROUND
If you have an HP 5n printer, downloading and installing the updated HP 5n
NT printer driver (version 3.71) corrects the problem.
NOTE: If you have an HP 5si MX printer, this does not correct the problem.
For more information, please see the Hewlett Packard World Wide Web site:
The third-party contact information included in this article is provided to
help you find the technical support you need. This contact information is
subject to change without notice. Microsoft in no way guarantees the
accuracy of this third-party contact information.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article. We are researching this problem
and will post new information here in the Microsoft Knowledge Base as it
becomes available.
MORE INFORMATION
This problem does not occur when using Word 7.0 on Microsoft Windows 95.
The third-party products discussed here are manufactured by Hewlett
Packard, a vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding these products' performance or reliability.
| Modification Type: | Minor | Last Reviewed: | 8/17/2005 |
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| Keywords: | kb3rdparty kbbug kbenvelope kbpending kbprint KB169258 |
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