XCLN: Err Msg: Unable to Display the Folder (169243)


The information in this article applies to:

  • Microsoft Exchange Client 4.0
  • Microsoft Exchange Client 5.0
  • Microsoft Exchange Windows NT client 4.0
  • Microsoft Exchange Windows NT client 5.0
  • Microsoft Outlook 97 8.01
This article was previously published under Q169243

SYMPTOMS

When you start Microsoft Exchange Client or the Microsoft Outlook client, the following message may be displayed:
Error: Unable to display the folder.
The client may continue to open correctly, but When you attempt to open the set of Personal Folders, the above error message may be displayed again and the folders do not expand.

CAUSE

The personal folder (PST) is damaged or corrupt.

RESOLUTION

  1. Exit and log off the client and attempt to repair the damaged set of PSTs by following the steps in the following Knowledge Base article.

    For information on how to repair the PSTs, please see the following article in the Microsoft Knowledge Base:

    168648 OL97: How to Find and Run the Inbox Repair Tool

  2. If the client is still unable to open the PST file, do the following:

    1. Run scandisk or another disk utility on the hard disk drive to ensure hard disk drive integrity.
    2. To ensure the problem is not specific to this computer and or hard disk drive location, attempt to move the PST file to a new location on the hard disk drive (or to another computer running the Exchange client).
    3. Create a new Exchange or Outlook profile.
    4. Add the newly located PST file into the new profile.
    5. Attempt to open the client.
    If the PST is still inaccessible, it may be damaged beyond repair. It may be necessary to remove this set of personal folders (PST) from the profile and create a new set of PSTs.

MORE INFORMATION

This error also occurs if you do not select a delivery point for your mail. If you click on the Tools menu, click Services, click Delivery, and select None, in the Deliver new mail to the following location dialog box, the same error occurs. When you select a delivery point such as your Exchange Server mailbox or personal folders, the client opens normally without the error.
Modification Type:MinorLast Reviewed:8/16/2005
Keywords:kbusage KB169243
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