PRJ98: Invalid Page Fault with Microsoft Windows Printing System (169235)

SYMPTOMS

If you are using the Microsoft Windows Printing System and you try to print from Microsoft Project 98, you may receive the following error message:

WINPROJ caused an invalid page fault in module WINPROJ.EXE at 0137:300d639e.

THis error message is followed by the following error message:

WINPROJ caused a stack fault in module KERNEL32.DLL at0137:bff783e2.

CAUSE

You receive this error message when you are using a printer driver that was written for Microsoft Windows 3.x (16-bit). Some of these drivers are based on the Windows Printing System, such as drivers for the Canon Bubble Jet printers, or drivers based on the Adobe Postscript (P.S.) 3.01 driver and the Adobe Acrobat driver.

WORKAROUND

To work around this behavior, use any of the following methods:

If a Microsoft Windows 95 driver for your printer is available, use that driver instead.
If your printer can emulate another printer, use the other printer's driver. For example, many Canon Bubble Jet printers have an Epson Printer emulation.
If your printer is based on the Adobe P.S. 3.01 or the Adobe Acrobat driver, obtain the latest version of that driver.

STATUS

This problem was corrected in Microsoft Project 98 for Windows, Service Release 1 (SR-1).

For additional information about how to obtain and install SR-1, see the following article in the Microsoft Knowledge Base:

185102 PRJ98: How to obtain and install MS Project 98 SR-1

MORE INFORMATION

Note Hewlett Packard (HP) DesignJet plotters that are using a driver that is earlier than version 2.2 may also stop responding. To resolve this problem, use the DesignJet printer driver version 2.2 or later.

To download the latest HP DesignJet printer driver, visit the following Hewlett Packard Web site:

http://welcome.hp.com/country/us/en/support.html

T Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.