OFF97: Problems Playing Sounds After Installing Office 97 (169165)
The information in this article applies to:
- Microsoft Office 97 Professional Edition for Windows
- Microsoft IntelliPoint software 2.0
This article was previously published under Q169165 SYMPTOMS
After you install Microsoft Office 97 Professional Edition with Microsoft
IntelliMouse on an IBM Aptiva computer with an MWave DSP sound card (the
sound card/modem version), sounds may be played incorrectly.
CAUSE
The mouse driver for the IntelliMouse may conflict with the drivers for the
MWave sound/modem device.
WORKAROUND
To work around this problem, remove the IntelliPoint software. To do this,
use the following steps:
- On the Start menu, point to Settings, and then click Control Panel.
- Double-click the Add/Remove Programs tab.
- Click IntelliPoint 2.0 in the list of installed software.
- Click Add/Remove.
- Click OK to remove the IntelliPoint software.
NOTE: The Microsoft IntelliMouse functions as a Microsoft Mouse even if you
remove the IntelliPoint software.
STATUS
Microsoft is researching this problem and will post new information here in
the Microsoft Knowledge Base as it becomes available.
| Modification Type: | Major | Last Reviewed: | 11/21/2003 |
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| Keywords: | kb3rdparty kbHardware kbtshoot KB169165 |
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