Puzzle: Unable to Start a Puzzle Collection Game or Uninstall (169036)

SYMPTOMS

When you start The Puzzle Collection in one of the Microsoft programs listed at the beginning of this article and then click a button on the toolbar to start a game, nothing may happen.

In addition, you may be unable to uninstall either of the programs listed at the beginning of this article.

CAUSE

This behavior can occur if you use the Regional Settings tool in Control Panel to change your language settings after you install one of the programs listed at the beginning of this article.

RESOLUTION

To resolve this issue, restore the Regional Settings that were in effect when you installed The Puzzle Collection or Plus! Game Pack.

If you want to keep the new Regional Settings and still play either of the games listed at the beginning of this article:

Restore the Regional Settings that were in effect when you installed The Puzzle Collection or Plus! Game Pack.
Uninstall The Puzzle Collection or Plus! Game Pack.
Configure the Regional Settings that you want to use.
Reinstall the game.

Setup checks your Regional Settings, and then automatically installs the correct language version of the game.

NOTE: If Windows is configured to use a language that is not supported in the game, Setup installs the English language version of the game.

MORE INFORMATION

The Puzzle Collection can install the Help files in one of six different languages, depending on the Regional Settings of the computer. These languages are: English, French, German, Spanish, Italian, and Portuguese (Brazil).