WD97: Can't Use Customize Dialog Box to Remove Customize Menu (168911)


The information in this article applies to:

  • Microsoft Word 97 for Windows
This article was previously published under Q168911

SYMPTOMS

When you click Customize on the Tools menu, you cannot remove the Customize menu item by dragging the menu item to the Customize dialog box or to another toolbar.

CAUSE

By design, you are unable to perform this action because the Customize menu option is active.

WORKAROUND

Use one of the following methods as a workaround.

Method 1: Use the Customize Shortcut Menu

  1. Right-click any toolbar and click Customize on the shortcut menu.

    The Customize dialog box must remain open; however, you might need to move it out of the way.
  2. On the Tools menu, right-click the Customize menu.
  3. To delete the Customize menu, click Delete on the shortcut menu.

Method 2: Reset the Tools Menu

  1. On the Tools menu, click Customize.

    The Customize dialog box must remain open; however, you might need to move it out of the way.
  2. Right-click the Tools Menu, and click Reset on the shortcut menu.
  3. To delete the Customize menu, drag the Customize menu command from the Tools menu.

REFERENCES

For more information about customizing menus and toolbars, please see the following articles in the Microsoft Knowledge Base:

163547 WD97: How to Create Custom Toolbars and Toolbar Buttons

163546 WD97: Can't Save Changes to Toolbar Buttons on Custom Toolbar

157195 WD97: WD97: How to Add or Remove a Command from a Shortcut Menu

155800 WD97: How to Customize, Create, and Restore Word Menus/Toolbars

For more information about "customizing menus and toolbars," click the Office Assistant, type customizing menus, click Search, and then click one of the topics.

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

120802 Office: How to Add/Remove a Single Office Program or Component

Modification Type:MajorLast Reviewed:11/14/2000
Keywords:kbprb kbusage KB168911
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