SMS: Using the "Gold-Key" May Cause a Blue Screen STOP 1E (168907)
The information in this article applies to:
- Microsoft Systems Management Server 1.2 SP1
- Microsoft Systems Management Server 1.2 SP2
This article was previously published under Q168907 SYMPTOMS
When remote controlling a Windows NT client computer running Systems
Management Server 1.2 Service Pack 1 or 2, you may receive a STOP 1E Blue
Screen error, or the system on the client may stop responding when you
attempt to run the "gold-key" from the Quick Windows Viewer.
CAUSE
This problem appears to be very hardware-dependent, and only occurs if a
Windows NT client computer is not restarted after the Remote Control Agent
is installed.
WORKAROUND
The problem does not occur after the Windows NT client computer is
restarted. The Client Configuration Manager in Systems Management Server
1.2 Service Pack 2 now requests a restart after the Remote Control Agent is
installed. To gain full functionality, client computers running Windows NT
should be restarted after the Remote Control Agent is installed.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
versions 1.2 Service Pack 1 and 2. This problem was corrected in the latest
Microsoft Systems Management Server 1.2 U.S. Service Pack. For information
on
obtaining the service pack, query on the following word in the Microsoft
Knowledge Base (without the spaces):
MORE INFORMATION
With the hotfix installed, the "gold-key" is not functional on Windows NT
clients that have not been restarted since the Remote Control Agent was
installed.
| Modification Type: | Minor | Last Reviewed: | 6/14/2005 |
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| Keywords: | kbbug kbfix kbnetwork kbRemoteProg kbtshoot KB168907 |
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