SMS: InocuLAN 4.0 May Interfere with SMS Client Setup (168543)

SYMPTOMS

When trying to install the Systems Management Server client from a Systems Management Server logon server running InocuLAN for Windows NT Server version 4.0, the Systems Management Server client setup may fail. The client will receive the error message, "Unable to read unique identification file (*.UID) ....trying". The message will appear about 15 times, then client setup will fail.

Clients may also receive the error, "Error reading drive ?. The device does not exist on the network."

CAUSE

The problem is caused by a combination of the Netflex 3 adapter driver and InocuLAN for Windows NT Server version 4.0. This combination produces redirector timeout errors on the Netflex 3 adapter.

WORKAROUND

To work around this problem, stop the InocuLAN service running on the Systems Management Server logon server.

MORE INFORMATION

This problem has been observed primarily on Compaq servers using the configuration described above. However, the same problem has occurred on other hardware configurations as well.

To correct the problem, obtain the latest version of InocuLAN for Windows NT Server version 4.0 from Cheyenne Software (build 241 or later). Additionally, if a Compaq server is involved, contact Compaq technical support and apply the latest SSD for the server configuration, SSD version 1.2c or later.

The product discussed here, InocuLAN 4.0, is manufactured by Cheyenne Software, a manufacturer independent of Microsoft. We make no warranty, implied or otherwise, regarding this products' performance or reliability.