16-bit Applications May Fail after HP ScanJet Installation (168486)
The information in this article applies to:
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Server 4.0
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0
This article was previously published under Q168486 SYMPTOMS
After you install the HP ScanJet Software version 2.5, 16-bit Windows-based
applications may not start. When you double-click the application icon or
executable file, the hourglass pointer appears for about ten seconds, but
the application does not start.
If you open an MS-DOS command prompt from within Windows NT and attempt to
start an MS-DOS application such as the MS-DOS Edit utility, the
application fails to start. The cursor temporarily freezes, and then
eventually begins blinking again at the command prompt.
CAUSE
The setup program of HPScanJet version 2.5 may add extra characters
in the FILES= line of the CONFIG.NT file located in the <WinRoot>\System32
folder. This affects the WOW (16-bit application) subsystem in Windows NT.
RESOLUTION
Remove the extra characters in the FILES= line of CONFIG.NT so that the
entry looks like the following:
FILES = 20
You do not have to restart the computer for this change to take effect.
MORE INFORMATION
HP ScanJet is manufactured by Hewlett-Packard, a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.
| Modification Type: | Major | Last Reviewed: | 8/9/2001 |
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| Keywords: | kb3rdparty kbinfo KB168486 |
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