Kids Plus: No Sound After Installing Microsoft Plus! For Kids (168369)
The information in this article applies to:
- Microsoft Plus! for Kids 1.0
This article was previously published under Q168369 SYMPTOMS
After you install Microsoft Plus! For Kids, you no longer have sound
on your computer.
CAUSE
This problem occurs because of a conflict with the audio codecs
installed in Windows 95/98. If the "Netscape ACM wrapper for VOXWARE
RT24 speech" audio codec is installed on your computer, you may
experience this kind of conflict.
RESOLUTION
To resolve this problem, disable or remove any audio codecs not listed
below:
Microsoft CCITT G.711 A-Law and U-Law CODEC
Microsoft IMA ADPCM CODEC
Microsoft ADPCM CODEC
Microsoft GSM 6.10 Audio CODEC
DSP Group TrueSpeech (TM) Software CODEC
Microsoft PCM Converter
To disable an audio codec, do the following:
- Click the Start button and point to Settings.
- Click Control Panel.
- Double-click Multimedia.
- On the Advanced (Devices in Windows 98) tab, click the plus (+) sign
next to Audio Compression Codecs to display a listing of installed
audio codecs.
- Select the audio codecs you wish to disable, and then click the
Properties button.
- Select the Do Not Use This Audio Codec option and click OK.
- If you want to disable more audio codecs, repeat steps 5 and 6
above.
- When you are finished, click OK to close the Multimedia
Properties window.
You should be able to hear sound now.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Plus! For Kids
version 1.0.
| Modification Type: | Major | Last Reviewed: | 11/8/2001 |
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| Keywords: | kb3rdparty kbprb kbsound KB168369 |
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