XFOR: IMS Inbound Mail Communication Problem (168139)
The information in this article applies to:
- Microsoft Exchange Server 5.0
This article was previously published under Q168139 SYMPTOMS
When you attempt to log on to Microsoft Exchange Server using Microsoft
Exchange Client, the attempt does not complete. You cannot use Mdbvu32.exe
to log on either. You may notice that the Internet Mail Service (IMS) shuts
down without logging any error messages.
CAUSE
A message with bad MIME headers and bad TNEF causes the store to go into
an infinite rewind loop. This causes store deadlock once Windows NT Server
terminates the bad thread.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0. This problem was corrected in the latest Microsoft Exchange Server U.S.
Service Pack. For information on obtaining the Service Pack, query on
the following word in the Microsoft Knowledge Base (without the spaces):
MORE INFORMATION
Inbound messages will not be moved to MTS-IN and outbound messages will not
be picked up from MTS-OUT.
You can see which Windows NT services are running by using the Control
Panel Services tool. You will notice that the Internet Mail service has
shut down. You can see that it did not log any events in the Windows NT
Event Log by running the Windows NT Event Viewer.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbbug kbfix kbusage KB168139 |
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