XFOR: Smtpsvc Queue Processing Is Slow When DNS Lookup Fails (168108)


The information in this article applies to:

  • Microsoft Commercial Internet System 1.0
This article was previously published under Q168108

SYMPTOMS

This article applies to Microsoft Mail Server. The Internet Mail Server may process mail slowly resulting in a backup of mail in the mail queue as well as in the pickup directories. The queue directory will contain a large number of .rtr files which indicates that multiple Domain Name Service (DNS) retries have occurred.

CAUSE

Excessive DNS query failures cause mail processing to perform slowly because IMS continually attempts to resolve the names against the DNS. The DNS lookup attempts use a critical section to ensure mutual exclusion when running the DNS lookup code. This causes all other queue processing that requires DNS resolution to stop until the current DNS lookup is complete.

RESOLUTION

Smtpsvc.dll was modified to resolve contributing issues with the handling of DNS MX lookups, and the handling of DNS lookup retries.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Commercial Internet System version 1.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Commercial Internet System version 1.0. For information on obtaining the Service Pack, query on the following article in the Microsoft Knowledge Base:

183062 MCIS 1.0 Service Packs 1 and 2 Information

Modification Type:MajorLast Reviewed:11/7/2003
Keywords:kbbug kbfix KB168108
©2003 Microsoft Corporation. All rights reserved.