XL97: Dr. Watson Error Inserting Map into Worksheet (167930)
The information in this article applies to:
- Microsoft Excel 97 for Windows, when used with:
- the operating system: Microsoft Windows NT 3.51
- the operating system: Microsoft Windows NT 4.0
This article was previously published under Q167930 SYMPTOMS
When you attempt to insert a Microsoft Map object into a worksheet, you
may receive the following Dr. Watson for Windows NT error message:
An application error has occurred and an application error log is
being generated.
MSMAP.exe
Exception: access violation (0xc0000005), Address 0x10066c52
After you click OK, Microsoft Excel may become unstable.
Also, if you try to shut down the computer or log on as a different user,
you may receive the following error:
Cannot Quit Microsoft Excel
If you leave this error message displayed on the screen, the following
error message appears:
This Windows application cannot respond to the End Task request.
It may be busy, waiting for a response from you, or it may have
Stopped responding.
If you click End Task in this dialog box, you can then shut down or log on
as a different user.
CAUSE
You may receive the first error message when you try to insert a map object
in a worksheet if you do not have write permission to the Winnt folder (the
default folder in which Windows NT is installed). Because the Map program
attempts to write temporary files in this folder, the process fails if you
do not have sufficient permissions.
After quitting Microsoft Excel, you may receive the other error messages
because the process for Microsoft Excel has not completely ended.
RESOLUTION
To successfully create a map in Microsoft Excel under Microsoft Windows NT,
you must be granted at least read and write permissions to the Winnt
folder.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article.
REFERENCES
For more information about creating maps, click the Index tab in
Microsoft Excel Help, type the following text
and then double-click the selected text to go to the "Create a map" topic.
| Modification Type: | Major | Last Reviewed: | 11/21/2000 |
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| Keywords: | kberrmsg kbprb KB167930 |
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