OL97: Problems Sending Fax With Personal Fax for Windows NT (167257)


The information in this article applies to:

  • Microsoft Outlook 97
  • the operating system: Microsoft Windows NT 4.0
This article was previously published under Q167257

SYMPTOMS

When sending a fax with Personal Fax for Windows NT, beta 2, via Microsoft Outlook97, version 8.0, using the following services in the Outlook profile:
  • Fax Address Book
  • Fax Transport Provider
  • Personal Address Book
  • Personal Folders
and your profile is set up with personal folders as the default message store, without the Exchange server service, you may see the following problems:
  • You cannot completely quit Outlook. The process continues even after you click "Exit and Logoff" on the File menu. (problem A)
  • The first fax will send successfully, but subsequent faxes will stay in the Outbox. (problem B)

CAUSE

The Messaging Application Programming Interface (MAPI) subsystem expects a Windows program to send notification to a service, but it doesn't expect a service (faxsvc.exe) to send notification to Outlook.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 8.0. This problem was corrected in Microsoft Outlook version 8.01.

MORE INFORMATION

Steps to Reproduce Problem A

  1. Install Outlook version 8.0.
  2. Add a profile with the following services: Fax Address Book, Fax Transport Provider, Personal Address Book, and Personal Folders.
  3. Start Outlook using that profile.
  4. Send a fax to a fax address.
  5. Try to quit Outlook.
Result: Outlook never successfully quits. (you must look at the Process list in Task Manager to see this).

Steps to Reproduce Problem #B

  1. Install Outlook version 8.0.
  2. Add a profile with the following services: Fax Address Book, Fax Transport Provider, Personal Address Book, and Personal Folders.
  3. Start Outlook using that profile.
  4. Send a fax to a fax address.
  5. This first fax will be sent successfully.
  6. Attempt to send another fax.
Result: The second and all following faxes will be stuck in the Outbox.
Modification Type:MajorLast Reviewed:5/18/2001
Keywords:kbbug kbinterop KB167257
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