XFOR: Notes color graphics appear monochrome in Exchange message (167226)

SYMPTOMS

When you send a message containing an "encapsulated bitmap" from Lotus Notes to Microsoft Exchange Server, the corresponding bitmap appears as monochrome when the message is received.

CAUSE

The LinkAge Exchange Notes Connector uses a Notes API call to convert Notes mail documents to Rich Text Format (RTF). This occurs so that font attributes and graphics are preserved when a message is sent to Exchange. This problem exists only for Notes "encapsulated bitmaps" such as the ones appearing in Notes Help, and any images pasted as bitmaps into Notes documents. Graphics embedded in Notes documents that are pasted in a non- Notes format (pasted as Picture, as PaintShop Pro Image, and so on) will retain their color mappings. In Notes R3, copying a bitmap to the clipboard generates a Rich Text object. This allows you to copy all data within a Notes document (including multiple bitmaps, metafiles, and text runs) to the clipboard at one time.

When the bitmap is converted to Rich Text, the resulting object may be monochrome, due to a limitation in RTF.

NOTE: The conversion to monochrome is not a Notes problem, but a clipboard problem.