SYMPTOMS
When you create a new document template based on the Blank Web Page
template, you receive the following error message:
This program has performed an illegal operation and will be
shutdown.
If the problem persists, contact the program vendor.
When you click Details, the following message appears:
WINWORD caused an invalid page fault in module WINWORD.EXE at
0137:<address>.
Saving and closing the file before you create the document template
based on the Blank Web Page template does not prevent the error
message.
NOTE: This problem does not occur if you create a new document based
on the Blank Web Page template.
WORKAROUND
Method 1: Insert the object from a toolbar
To insert a text box, a WordArt object, or an AutoShape object, click
the corresponding button on the Drawing toolbar.
To insert a picture object, click the Insert Picture button on the
Picture toolbar.
To insert a frame, add the InsertFrame command to another menu or a
toolbar. For information about how to do this, see "Method 2: Add or
move the command to another menu."
Method 2: Add or move the command to another menu
For information about customizing, creating, and restoring Word menus
and toolbars, please see the following articles in the Microsoft
Knowledge Base:
155800 WD97: How to Customize, Create, and Restore Word Menus/Toolbars
163547 WD97: How to Create Custom Toolbars and Toolbar Buttons
For more information about creating custom menus, click the Office
Assistant, type "custom menu," click Search, and then click to view
"Add a command or other item to a menu."
For more information about copying or moving menu items, click the
Office Assistant, type "move menu," click Search, and then click to
view "Move or copy a menu command."
NOTE: If the Assistant is hidden, click the Office Assistant button on
the Standard toolbar. If Word Help is not installed on your computer,
please see the following article in the Microsoft Knowledge Base:
120802 Office: How to Add/Remove a Single Office Program or Component
Method 3: Create a document and then save it as a template
After you use a command on the Insert menu, create a document based on
the Blank Web Page template. To create a new document based on the
Blank Web Page template, use the following steps:
- On the File menu, click New, and click the Web Pages tab.
- Click the Blank Web Page template.
- Under Create New, click Document.
- Click OK.