WD97: Unable to Send to Fax Recipient from Word (166952)

SYMPTOMS

If you attempt to send a document from Word 97 to a Microsoft Fax recipient, the document may remain in the Microsoft Exchange Outbox and may not be faxed out.

This problem occurs when you are using Microsoft Word 97, Microsoft Exchange, and Microsoft Fax.

WORKAROUND

To work around this problem, use any of the following methods.

Method 1:

Send another document from Word. If another document is sent, the previous document will be flushed from the Exchange Outbox and will be faxed.

Method 2:

Save the document and then Fax the document using the Microsoft Fax application rather than using the Send feature in Word.

Method 3:

Print the document using Microsoft Fax as the printer.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

The problem occurs when you use the Send To feature in Word. To use this feature, you would follow these steps:

Create a document in Word.
On the File menu, point to Send To, and click Mail Recipient or Fax Recipient.

Word will then attach the document to an Exchange e-mail message addressed to the fax recipient. The e-mail message goes to the Exchange outbox, where the Microsoft Fax application will pick it up and transmit it.

The e-mail message gets "stuck" in the outbox and doesn't get transmitted until another e-mail messages is sent.

REFERENCES

For more information on troubleshooting faxing problems, please see the following articles in the Microsoft Knowledge Base:

137161 Isolating Fax Problems in Word