OL97: Outlook Continues to Run After Exit with AutoJournal (166852)
The information in this article applies to:
- Microsoft Outlook 97
- Microsoft Office 97 Professional Edition for Windows
This article was previously published under Q166852 SYMPTOMS
After you click "Exit and Log Off" to quit Microsoft Outlook 97, Outlook
may continue to run.
CAUSE
If you have another Office 97 program open that has the AutoJournal feature
turned on, that program makes direct calls to the Outlook Journal.
Therefore, Outlook continues to run until all programs that write to the
Journal quit.
RESOLUTION
To unload Outlook from memory; quit any Office programs that have the
AutoJournal feature turned on.
MORE INFORMATION
Office programs use Outlook's AutoJournal feature two different ways,
depending on if Outlook is running.
Outlook Is Running
If Outlook and an Office program that has the AutoJournal feature turned on
are both running, the Office program makes direct calls to update the
Outlook Journal events. If you force Outlook to quit by using CTL+ALT+DEL,
AutoJournal also quits.
Outlook Not Running
If Outlook is not running, the Office program makes a call to Mso97.dll
which writes Journal entries to Offitems.log. When Outlook starts, the
Journal processes entries from Offitems.log after a Messaging Application
Programming Interface (MAPI) idle of 30 seconds. After the Journal process
completes, Outlook deletes the Offitems.log file and the AutoJournal
feature writes directly from the Office program to Outlook's Journal.
If you quit Outlook, it remains in memory to continue the AutoJournal
process until you quit all of the Office programs you have chosen to
AutoJournal. If you force Outlook to close, by using CTL+ALT+DEL, the
AutoJournal process ceases for any open Office programs.
| Modification Type: | Major | Last Reviewed: | 2/25/2002 |
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| Keywords: | kbhowto KB166852 |
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