PRB: Cannot Re-Choose <None> in Bug Property Sheet (166142)

SYMPTOMS

The property sheet portion of the Details tab of a record allows you to alter the settings of many properties. When entering or modifying a record in the Anomaly Tracking System (ATS), the Details tab of a record contains a property section with multiple pop-ups. After resetting the initial value of a property from <None> to another choice, <None> no longer appears as a choice on the pop-up.

RESOLUTION

To workaround this problem, a <None> option can be added into a property option group.

Steps to Add a Value into a Property Option Group

Select Property Options Maintenance from the Tools menu in ATS.
On the left side of the 'Property Options Maintenance dialog box, scroll to the desired property.
Click New to activate the Add/Edit Keywords Options dialog box.
In the Name box type "<None>" (without the quotes).

Note: When <None> is chosen for that particular option, the characters "<None>" are saved with the record.

Using Validation Procedures, it is possible to store a .NULL. or any other value to the field to represent <None>.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

Initially, property group options display <None> as the default choice. However, once you make a choice other than <None>, the <None> choice is no longer available.

Steps to Reproduce Behavior

Create a new issue in ATS.
On the property sheet of the Detail tab, change one of the property option values to a value other than <None>.
Drop-down the same pop-up and observe the available choices.

Note: <None> is not available as a choice. There is not a way to undo the value selected for the property.