XFOR: cc:Mail Connector Event ID 70 (166045)

SYMPTOMS

When you run the Microsoft Exchange Server Connector for Lotus cc:Mail, the following error message may appear in the event log:

   STOP
   Event ID:70
   Source:MSExchangeCCMC
   Type:Error
   Category:General

   Description:
   Lotus cc:Mail EXPORT to file msgxxxx.ccm returned result code 3. The
   Microsoft Exchange Connector for Lotus cc:Mail has not been configured
   correctly or the Post Office it is configured to connect to is not
   accessible at this time.

In this example, in the file ID, "xxxx" stands for a sequentially generated hexadecimal ID number.

The generation of this message may also be a reason why mail is not flowing from cc:Mail to Exchange Server, and may keep the directory synchronization (dirsync) process from completing.

CAUSE

This is a generic error message from the cc:Mail Export program. This error message is generated by the cc:Mail Export program and the connector is only displaying it in the Event log. There are several reason why this error message may be generated:

The Postoffice tab on the cc:Mail connector has invalid information.
The Exchange service account does not have access to the cc:Mail postoffice.
The cc:Mail postoffice is fragmented and/or damaged.
Exchange Server has been installed to a directory path that has a space in it.

For additional information on this issue, please see the following article in the Microsoft Knowledge Base:
164695 XFOR: CCMC Stops Responding
Dirsync has not run and successfully completed against this cc:Mail postoffice.

NOTE: The error occurs every time the service is started until dirsync successfully completes.

RESOLUTION

To resolve this problem, do one of the following:

Ensure that the cc:Mail connector Postoffice tab is correctly configured. Refer to the Exchange 5.0 "What's New Guide" to for more information.

NOTE: Also ensure that the correct cc:Mail Postoffice password is being used.
If the cc:Mail Postoffice is on a Windows NT Server, follow normal access right troubleshooting procedures to correct the problem. If the cc:Mail Postoffice is on a NetWare server, ensure that Gateway Services for NetWare (GSNW) is configured correctly. There are several resources available to you to do this:
- See Section 2.6.6. in the Readme.wri document that ships with the Exchange Server 5.0. Readme.wri is located at the root of the Exchange Server CD.
- Refer to the Windows NT online documentation.
For additional information on this issue, please see the following article in the Microsoft Knowledge Base:
164707 XFOR: Connecting the cc:MC to a cc:Mail PO on a NetWare Server
Have the cc:Mail Administrator perform routine maintenance against the postoffice.

The ccMail Administrator can run the following utilities to fix fragmentation and corruption in the ccMail Postoffice: Analyze, Chkstat and Reclaim. The administrator should run the Analyze utility after every time the Chkstat and Reclaim utilities have been run to ensure that all corruption has been fixed.
Ignore this error message until the first dirsync cycle with the cc:Mail postoffice has completed. This error message appears because the Export utility is trying to Export information from a postoffice definition that does not yet exist.

MORE INFORMATION

For more information on the cc:Mail utilities, Analyze, Chkstat and Reclaim, refer to the cc:Mail documentation or contact Lotus technical support.

cc:Mail is manufactured by Lotus, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.