XCLN: Troubleshooting the Free/Busy Connector (165914)

MORE INFORMATION

1. Verification of proper connector setup: There are two Microsoft Knowledge Base articles to reference when troubleshooting the connector:

   147698 XADM: Configuring the Schedule+ Free/Busy Connector
   
   141755 PC WSPlus: How to Setup Schedule Distribution

   Also look at the README.WRI file on the Microsoft Exchange Server compact disk.
2. Things to check on the Microsoft Exchange Server:
   
   
   1. Verify that Mail flows between the Microsoft Exchange server and Microsoft Mail postoffices.
   2. Verify that Directory Synchronization (DirSync) is functioning.
   3. Verify that the distribution list being used contains the ADMINSCH Accounts for all PO's to be included in the Free/Busy Process.
   4. Verify that the Sending time for the Free/Busy connector is set to 15 minutes or greater.
   5. Set logging on the Free/Busy connector to External or higher.
3. Things to Check on Microsoft Mail:
   
   
   1. Run Adminsch.exe (from the Schedule+ diskette that ships with Microsoft Mail).
   2. Verify that the Microsoft Exchange Server is listed (so the adminsch account can receive information).
   3. Verify that the default sending time is set to 15 minutes or greater.
   4. Verify that Schdist.exe is running against all Microsoft Mail postoffices included in Schedule Distribution but not against the Microsoft Exchange Proxy postoffice.
   5. Use the -V and -l<path>\logname.log command line switch to have Schdist.exe create a log file.
   6. Do not run a Windows Mail client using the adminsch account, use a DOS client instead.
4. What to do when things go wrong:
   
   If free/busy information is not being seen on the Microsoft Exchange Server:
   
   
   1. Verify that mail is flowing between Microsoft Exchange and Microsoft Mail.
   2. Verify, in Adminsch.exe, that the Microsoft Mail postoffice is sending to the Microsoft Exchange Server.
   3. Verify that Schdist.exe is being run against the postoffice in question.
   4. On the Microsoft Exchange Server computer, review the Event Log for Event ID's. 1004 (MSExchangeFB) refers to a message being received from the Schdist process.
   If Free Busy information is not being seen on MS Mail:
   
   
   1. Verify, in Adminsch.exe, that the Microsoft Exchange Server Proxy postoffice is listed and that the Last received time is current.
   2. Review the logs created by Schdist.exe, looking for errors processing messages.
   3. Verify that Schdist.exe is being run against the Microsoft Mail postoffice.
   4. Verify that the Adminsch account for the Microsoft Mail postoffice is listed in the Distribution list used by the Free/Busy connector.
   5. Review the Microsoft Exchange Server computer's Event Log for 1002 errors.
5. When all else fails:
   
   
   1. Reset the Admin.prf and .pof files on one Microsoft Mail postoffice by copying them to a safe location and then deleting them from the CAL directory.
      
      Note: Resetting these files will cause missing Free/Busy information for individuals until those individuals log into Schedule + and make a change to their schedule. At that point, the client will write all free busy information to the 00000000.POF For Resources, someone will have to log in as the resource and make a change to the schedule in order to have the Free/Busy re-populated. The Admin.prf file is recreated when Adminsch.exe is run and postoffices are added.
   2. On the Microsoft Exchange Server, run the Microsoft Administrator program and bring up the properties of the Free/Busy Connector. Instead of using the Distribution List which contains all the Microsoft Mail postoffices, only use the Adminsch account on the postoffice listed above.
   3. Set logging on the Free/Busy connector to External or higher.
   4. Set logging on the Schdist.exe using -v and -l.
   5. Make a change to a Microsoft Mail schedule.
   6. Start Schdist.exe against the single postoffice only. You should see a message being generated destined to the Microsoft Exchange Server.
   7. Wait for the message from Schdist to be picked up and delivered to Microsoft Exchange. Increase the Logging on the MSMI to view this.
   8. Once delivered you should see the 1004 event in the Microsoft Exchange Server computer's Event log.
   9. On Microsoft Exchange, have a user create an appointment.
   10. After waiting 15 minutes, you should see event id 1003, which will show the F/B gateway sending a message.
   11. Start Schdist.exe on the Microsoft Mail side and you should see the message being received.
   12. Verify in Adminsch.exe that the last received time is current.
   13. Check a client on both the Microsoft Mail and Microsoft Exchange side, verifying the Free/Busy information for the users is being displayed.
   14. At this time, add back the Microsoft Mail postoffices, one at a time.