Stop: 0x0000001E When Opening My Computer (165814)
The information in this article applies to:
- Microsoft Windows NT Server 4.0 Terminal Server Edition
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 4.0
- Microsoft Windows NT Server, Enterprise Edition 4.0
This article was previously published under Q165814 SYMPTOMS
You may experience the following blue screen when you double-click My
Computer or Network Neighborhood and you are using McAfee's NetShield or
VirusScan:
STOP: 0x0000001E (0xC0000005,0x801113F7,0x000000000,0x00000008)
The second parameter in the Stop code may be different depending on your
system configuration.
CAUSE
A problem with the Windows NT 4.0 system file Fs_rec.sys can cause Windows
NT to try to load the CD file system (CDFS) when it is already loaded. This
in turn causes the virus scan program to initialize another instance of
internal structures, which cause Windows NT to blue screen with the above
error when called.
STATUS
Microsoft has confirmed this to be a problem in Windows NT version 4.0.
This problem was corrected in the latest Microsoft Windows NT 4.0 U.S.
Service Pack. For information on obtaining the service pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):
MORE INFORMATION
The third-party products discussed in this article are manufactured by
vendors independent of Microsoft; we make no warranty, implied or
otherwise, regarding these products' performance or reliability.
| Modification Type: | Major | Last Reviewed: | 6/30/2004 |
|---|
| Keywords: | kbbug KB165814 |
|---|
|