Poor Video Image Quality or Incorrect Colors in NetMeeting Video Window (165778)


The information in this article applies to:

  • Microsoft NetMeeting 2.11 for Windows NT 4.0
  • Microsoft NetMeeting 2.1 for Windows NT 4.0
  • Microsoft NetMeeting 3.01 for Windows 95
  • Microsoft NetMeeting 2.11 for Windows 95
  • Microsoft NetMeeting 2.1 for Windows 95
  • Microsoft NetMeeting 2.0 for Windows 95
  • Microsoft NetMeeting 3.01 for Windows NT 4.0
  • Microsoft Windows 98
  • Microsoft Windows 98 Second Edition
  • Microsoft NetMeeting 3.01 for Windows 98
This article was previously published under Q165778

SYMPTOMS

During a NetMeeting conference, the following symptoms may occur:

  • Participants may see poor-quality images in the video window.
  • Some areas of the video window may contain incorrect colors.

CAUSE

This behavior can occur for any of the following reasons:

  • You selected a larger image size, and the computer processing speed or available bandwidth is affecting the image quality.
  • The video image quality is set too low.
  • There is insufficient camera lighting.

RESOLUTION

To improve video quality in NetMeeting, use the appropriate method.

  • Close programs that you don't need to access during the meeting. You can increase processor speed by closing any unneeded programs.
  • Select a smaller image size. Smaller images are processed better than larger images on a computer with a slower processor. To change the image size, click Tools on the Options menu, click the Video tab, and then click Small in the Send Image Size area.
  • Increase the video image quality. If the video image quality is set too low, follow these steps to increase the quality:

    1. On the Tools menu, click Options, and click the Video tab.
    2. Under Video Quality, drag the selector towards the Better Quality option.
  • Increase the camera lighting.

MORE INFORMATION

The default setting for video when using a 28,800 bits per second (bps) modem connection is Low.

The speed of the CPU and the video equipment you are using may affect video performance. Parallel video cameras perform noticeably better with a bi-directional enhanced capabilities port (ECP) or enhanced parallel port (EPP) than with a unidirectional parallel port. Cameras that connect to a video capture card use less processor time than cameras that connect through parallel ports. When some cameras are used in a dark area, they may cause your computer to become extremely slow and unresponsive.
Modification Type:MinorLast Reviewed:12/16/2004
Keywords:kbenv kbprb kbusage KB165778
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