OL97: Error Sending E-mail With cc:Mail Transport (165500)

SYMPTOMS

You may get the following error message when attempting to send an email message over the Internet from Outlook 97, using the cc:Mail transport service:

No mail transport provided

CAUSE

This error message can have 2 causes:

There is no gateway to the Internet from the cc:Mail postoffice.
The recipient's e-mail name is not configured to reference the postoffice with the Internet gateway.

MORE INFORMATION

In the first case, the System Administrator must set up a cc:Mail postoffice with an Internet gateway. This postoffice is used to route messages to the Internet.

In the second case, you can configure an e-mail name as an Internet mail address as follows:

Open the source of the e-mail name (Outlook Contact, Personal Address Book, or Postoffice Address List), right-click on the e-mail entry, and click Properties.

In the "E-mail address:" window, add the name of the postoffice with the Internet gateway to the end of the e-mail name.

   For example: "JohnDoe@anywhere.com at internet"
                (Typically, "internet" is the name assigned to the
                postoffice set up to route the Internet messages.)

In the "E-mail type:" window, type CCMAIL.
Click OK.

REFERENCES

For more information on setting up the cc:Mail service in Outlook, please see the following article in the Microsoft Knowledge Base:

163290 OL97: Troubleshooting Cc:Mail Connectivity in Outlook

For more information about using cc:Mail with Outlook, type "cc:Mail" in the Office Assistant, click Search, and then click to view "If you use Lotus cc:Mail."

Lotus cc:Mail is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.