PC WRmt: Microsoft Mail for PC Networks Remote Users Are Not Able to View Attachments (165315)
The information in this article applies to:
- Microsoft Mail Remote for Windows 3.2
- Microsoft Exchange Server 4.0
This article was previously published under Q165315 SYMPTOMS
A Microsoft Mail for PC Networks Windows Remote client may display the
following message when you attempt to open an attachment that you
received by being a member of an Exchange Server Distribution List (DL):
The Attached file <filename> could not be opened because a temporary
file could not be created.
This occurs when the message contains a large number of recipients and
the recipient data exceeds 32K bytes.
CAUSE
A logic error in the remote mail client caused the attachment to fail
to be renamed. This prevents it from being downloaded to the MMF file.
The reference to the attachment exists in the message, but the actual
attachment has been lost. When you attempt to use the attachment, the
error message is displayed.
RESOLUTION
A supported fix that corrects this problem is now available from Microsoft,
but has not been fully regression tested and should be applied only to
systems experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information on support costs, please go to the following
address on the World Wide Web:
The English version of this fix should have the following file attributes
or later:
File Name Version
-----------------------
Msrmttr.dll 3.02.4015
This hotfix has been posted to the following Internet location as
Remcy2k.exe:
STATUS
Microsoft has confirmed this to be a problem in Microsoft Mail Remote for
Windows version 3.2.
MORE INFORMATION
It may be possible to work around this problem by creating DLs that
consist of groups created by the Microsoft Mail for PC Networks
administrators. These group names are not expanded and can be distributed
to other postoffices and included in a larger group.
If the large DL is created in Exchange Server, it may be possible to
create the DL using smaller DLs and nesting these into the main DL.
| Modification Type: | Major | Last Reviewed: | 6/29/2004 |
|---|
| Keywords: | kbbug kbfix kbpatch KB165315 |
|---|
|