XCLN: Deliver Now from Client Counts Every Message (165113)

SYMPTOMS

When you use the Exchange Client or Outlook, the following messages may be displayed:

Preparing to transfer mail

Connecting the Microsoft Exchange Server

Sending Outbound messages

Retrieving all messages

Retrieving message n of m

Where n is the current message number and m is the total number of messages in the Inbox.

You may receive these messages when you click Deliver Now on the Tools menu (or press CTRL+M) in Microsoft Exchange. You may also receive these messages if you click Check for New Mail on the Tools menu (or press F5) in Microsoft Outlook.

Even if no new mail needs to transfer, all messages are recounted. This process can take considerable time.

CAUSE

This behavior occurs if all of the following conditions exist:

The Microsoft Exchange client is working offline.
An OST file has been configured.
Mail delivery is set to "mailbox" (the Microsoft Exchange Server computer).
The "deliver now" option is being used to transfer mail.

RESOLUTION

To avoid the problem, use the synchronize folders option or set your mail delivery to a personal folder.

Use Synchronize Folders Option

Leave mail delivery set to Mailbox but use the synchronize folders option from the Tools menu (with an OST file) instead of using the Deliver Now or the Check for New Mail commands.

Set Mail Delivery to a Personal Folder

To set delivery of mail to a personal folder (PST) file, use the following steps:

On the Tools menu, click Services, and then click Add.
Highlight Personal Folders and click OK.
Select the location of the PST file and click Open.
In the "Create Microsoft Personal Folders" dialog box, enter the name of the folder. Enter a password if desired.
Click OK.
On the Tools menu, click Options, and then click the Delivery tab. Select the personal folder that you created in steps 1-4 for "Deliver new mail to the following location" and click OK.

MORE INFORMATION

The synchronize functions of the client are specifically designed for use with a Microsoft Exchange offline folder (OST) file. The Deliver Now and Check for New Mail options are not designed for use with an OST; they are designed for use with a personal folder (PST) file.